How To Fix CRM_IC_SERVICE000 - First identify an account

CRM_IC_SERVICE000 - Overview

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 000

• Message text: First identify an account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE000 - First identify an account ?

  The SAP error message "CRM_IC_SERVICE000: First identify an account" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly in the Interaction Center (IC) when a user attempts to perform an action that requires an account to be identified first. This error is common when users are trying to create or manage service requests, sales orders, or other transactions that are account-specific.
  
  Cause:
  The primary cause of this error is that the system requires an account (customer or business partner) to be identified before proceeding with the action. This could happen due to:
  
  No Account Selected: The user has not selected or entered an account in the relevant field.
  Session Context: The session may not have a valid context or account associated with it.
  User Role/Authorization: The user may not have the necessary permissions to view or select accounts.
  
  
  Solution:
  To resolve the "CRM_IC_SERVICE000: First identify an account" error, you can follow these steps:
  
  
  Identify an Account:
  
  Ensure