How To Fix CRM_IC_SERVICE000 - First identify an account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 000

• Message text: First identify an account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE000 - First identify an account ?

  The SAP error message "CRM_IC_SERVICE000: First identify an account" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly in the Interaction Center (IC) when a user attempts to perform an action that requires an account to be identified first. This error is common when users are trying to create or manage service requests, sales orders, or other transactions that are account-specific.
  Cause:
  The primary cause of this error is that the system requires an account (customer or business partner) to be identified before proceeding with the action. This could happen due to:
  
  No Account Selected: The user has not selected or entered an account in the relevant field.
  Session Context: The session may not have a valid context or account associated with it.
  User Role/Authorization: The user may not have the necessary permissions to view or select accounts.
  
  Solution:
  To resolve the "CRM_IC_SERVICE000: First identify an account" error, you can follow these steps:
  
  
  Identify an Account:
  
  Ensure that you have selected or entered a valid account in the appropriate field. This could be a customer number, business partner ID, or any other identifier that the system recognizes.
  Use the search functionality to find and select the correct account if you are unsure.
  
  
  
  Check Session Context:
  
  If you are working in a session that may have lost context, try refreshing the session or logging out and back in to re-establish the context.
  
  
  
  Review User Permissions:
  
  Ensure that your user role has the necessary permissions to access and select accounts. If you suspect a permissions issue, contact your system administrator.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for specific guidance on the transaction you are trying to perform.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may relate to account management, such as CRMD_ORDER for managing service requests or sales orders.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  Training: If you are new to SAP CRM, consider undergoing training to better understand how to navigate the system and manage accounts effectively.
  
  By following these steps, you should be able to resolve the error and continue with your tasks in the SAP CRM Interaction Center.