How To Fix CRM_IC_SCRIPT_MES002 - Script node transcript already exists

CRM_IC_SCRIPT_MES002 - Overview

• Message type: E = Error

• Message class: CRM_IC_SCRIPT_MES -

• Message number: 002

• Message text: Script node transcript already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

CRM_IC_SCRIPT_MES002 - Details

• The SAP error message CRM_IC_SCRIPT_MES002 indicates that there is an issue with a script node in the SAP CRM Interaction Center (IC) where a transcript already exists for the specified script node. This typically occurs when you are trying to create or modify a script node that has already been defined in the system.
  
  Cause:
  
  Duplicate Script Node: The error is primarily caused by attempting to create a new script node with the same identifier or name as an existing one.
  Script Configuration: There may be a misconfiguration in the script settings or an attempt to import a script that conflicts with an existing one.
  Data Consistency Issues: There could be inconsistencies in the database or the script repository that lead to this error.
  
  
  Solution:
  
  
  Check Existing Script Nodes: 
  
  Navigate to the script management area in the SAP CRM system and check for existing script nodes. Ensure that the node you are trying to create does