How To Fix CRM_IC_SCRIPT006 - Interactive script is inactive; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SCRIPT - CRM IC Interactive Scripting Messages

• Message number: 006

• Message text: Interactive script is inactive; contact your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SCRIPT006 - Interactive script is inactive; contact your system administrator ?

  The SAP error message CRM_IC_SCRIPT006 indicates that an interactive script is inactive in the SAP CRM (Customer Relationship Management) system. This error typically occurs when a user attempts to execute an interactive script that has not been activated or is not available for use.
  Cause:
  
  Inactive Script: The interactive script that the user is trying to execute is not activated in the system.
  Authorization Issues: The user may not have the necessary authorizations to execute the script.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the script from being executed.
  Script Deletion: The script may have been deleted or is no longer available in the system.
  
  Solution:
  
  
  Activate the Script:
  
  Go to the SAP CRM system and navigate to the interactive script management area.
  Check the status of the script in question. If it is inactive, activate it.
  You can do this by using transaction code CRMD_ORDER or CRM_IC and navigating to the relevant script management section.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the script. This can be done by checking the user's role assignments and authorizations in the system.
  
  
  
  Review Configuration:
  
  Verify that the configuration settings for interactive scripts are correctly set up in the system. This may involve checking the customizing settings in the SAP CRM system.
  
  
  
  Consult Documentation:
  
  Review any documentation related to the interactive script to ensure that it is set up correctly and that all prerequisites are met.
  
  
  
  Contact System Administrator:
  
  If you are unable to resolve the issue, contact your system administrator or SAP support for further assistance. They may need to check system logs or perform additional troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRM_IC for the interaction center.
  SAP Notes: Check SAP Notes for any known issues or patches related to interactive scripts in your version of SAP CRM.
  User Documentation: Refer to user manuals or training materials for guidance on using interactive scripts effectively.
  
  By following these steps, you should be able to resolve the CRM_IC_SCRIPT006 error and successfully execute the interactive script.