How To Fix CRM_IC_SALES002 - The entered business partner ID does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SALES - CRM-IC-SLO: Messages for the IC Webclient Sales Area

• Message number: 002

• Message text: The entered business partner ID does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SALES002 - The entered business partner ID does not exist ?

  The SAP error message CRM_IC_SALES002 indicates that the business partner ID you are trying to use does not exist in the system. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with sales orders, service requests, or other customer-related transactions.
  Causes:
  
  Incorrect Business Partner ID: The ID you entered may be misspelled or incorrectly formatted.
  Business Partner Not Created: The business partner may not have been created in the system yet.
  Inactive Business Partner: The business partner exists but is marked as inactive or has been deleted.
  Authorization Issues: The user may not have the necessary permissions to view or access the business partner.
  Data Synchronization Issues: If your system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to the business partner not being available in CRM.
  
  Solutions:
  
  Verify the Business Partner ID: Double-check the ID for any typos or formatting errors. Ensure that you are using the correct ID.
  Check Business Partner Existence:
  
  Use transaction code BP in SAP to search for the business partner. Ensure that it exists and is active.
  
  
  Create the Business Partner: If the business partner does not exist, you may need to create it using the BP transaction.
  Check Status: If the business partner exists but is inactive, you may need to reactivate it.
  Review Authorizations: Ensure that your user role has the necessary permissions to access the business partner data.
  Data Synchronization: If your system is integrated with other systems, check for any synchronization issues. You may need to run a data synchronization job or check the integration settings.
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  CRMD_ORDER: To check CRM orders and related data
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for more details on business partner management in CRM.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.