How To Fix CRM_IC_CASE106 - There is no custom controller &1 in application &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 106

• Message text: There is no custom controller &1 in application &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE106 - There is no custom controller &1 in application &2 ?

  The SAP error message CRM_IC_CASE106 indicates that the system is unable to find a custom controller specified in the application. This typically occurs in the context of SAP CRM (Customer Relationship Management) when working with the Interaction Center (IC) or when customizing applications.
  Cause:
  
  Missing Custom Controller: The specified custom controller does not exist in the system. This could be due to a typo in the controller name or the controller not being created or activated.
  Incorrect Configuration: The application configuration may reference a controller that has not been properly defined or registered in the system.
  Transport Issues: If the custom controller was recently transported from another system, it may not have been transported correctly or may be missing dependencies.
  Development Environment Issues: If you are working in a development environment, the controller may not have been activated or may not exist in the current client.
  
  Solution:
  
  Check Controller Name: Verify that the custom controller name specified in the error message is correct. Look for any typos or discrepancies.
  Create/Activate Controller: If the controller does not exist, you may need to create it. If it exists but is not activated, ensure that it is activated in the system.
  Review Application Configuration: Check the application configuration settings to ensure that the correct controller is referenced. This can typically be done in the SAP CRM customizing settings.
  Transport Check: If the controller was supposed to be transported, check the transport logs to ensure that it was transported successfully and that all dependencies are in place.
  Debugging: If you have access to the development environment, you can debug the application to see where the error is being triggered and gather more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP CRM you are using for any known issues or additional configuration steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to CRM_IC_CASE106. SAP frequently updates their knowledge base with solutions to common problems.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Custom Development: If you are working with custom developments, ensure that all custom objects are properly defined and activated in the system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or a consultant with expertise in SAP CRM for further assistance.