How To Fix CRM_IC_AUI502 - No recipients for fax or letter recognized

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 502

• Message text: No recipients for fax or letter recognized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI502 - No recipients for fax or letter recognized ?

  The SAP error message CRM_IC_AUI502 indicates that there are no recognized recipients for a fax or letter in the context of the SAP Customer Relationship Management (CRM) system. This error typically arises when attempting to send a communication (like a fax or letter) to a customer or contact, but the system cannot identify any valid recipients.
  Causes:
  
  Missing Recipient Data: The recipient's contact information (like fax number or mailing address) may not be properly maintained in the system.
  Incorrect Business Partner Configuration: The business partner (customer or contact) may not have the necessary communication data set up.
  Inactive or Invalid Communication Methods: The communication methods (fax or letter) may not be active or valid for the recipient.
  Data Inconsistencies: There may be inconsistencies or errors in the data that prevent the system from recognizing the recipients.
  
  Solutions:
  
  
  Check Recipient Data:
  
  Navigate to the business partner master data and ensure that the recipient has valid fax numbers or mailing addresses.
  Ensure that the communication methods are correctly assigned to the business partner.
  
  
  
  Verify Communication Methods:
  
  Check if the communication methods (fax or letter) are active and correctly configured in the system.
  Ensure that the relevant communication types are enabled for the business partner.
  
  
  
  Update Business Partner Information:
  
  If the recipient's information is missing or incorrect, update the business partner data with the correct details.
  Make sure that the necessary fields for fax or letter communication are filled out.
  
  
  
  Test with Different Recipients:
  
  Try sending the communication to a different recipient to see if the issue is specific to one business partner.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific configurations or settings related to fax and letter communications.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check and maintain business partner data.
  Customization Settings: Check the customization settings in the SAP CRM system related to communication methods and business partner roles.
  User Authorizations: Ensure that you have the necessary authorizations to view and edit business partner data.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_AUI502 error message.