How To Fix CRM_IC_AUI500 - & e-mail(s), fax(es), or letter(s) not displayed in result list

CRM_IC_AUI500 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 500

• Message text: & e-mail(s), fax(es), or letter(s) not displayed in result list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI500 - & e-mail(s), fax(es), or letter(s) not displayed in result list ?

  The SAP error message CRM_IC_AUI500 typically indicates that there is an issue with displaying emails, faxes, or letters in the result list of the Interaction Center (IC) in SAP CRM. This can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  Missing Configuration: The system may not be properly configured to display communication documents (emails, faxes, letters) in the Interaction Center.
  Authorization Issues: Users may not have the necessary authorizations to view certain communication documents.
  Data Availability: There may be no communication documents available for the selected business partner or interaction.
  Filters Applied: Filters in the result list may be set in such a way that they exclude certain types of communication documents.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the necessary settings for displaying communication documents are correctly configured in the SAP system. This includes