How To Fix CRM_IC_AUI500 - & e-mail(s), fax(es), or letter(s) not displayed in result list

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 500

• Message text: & e-mail(s), fax(es), or letter(s) not displayed in result list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI500 - & e-mail(s), fax(es), or letter(s) not displayed in result list ?

  The SAP error message CRM_IC_AUI500 typically indicates that there is an issue with displaying emails, faxes, or letters in the result list of the Interaction Center (IC) in SAP CRM. This can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  Missing Configuration: The system may not be properly configured to display communication documents (emails, faxes, letters) in the Interaction Center.
  Authorization Issues: Users may not have the necessary authorizations to view certain communication documents.
  Data Availability: There may be no communication documents available for the selected business partner or interaction.
  Filters Applied: Filters in the result list may be set in such a way that they exclude certain types of communication documents.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the necessary settings for displaying communication documents are correctly configured in the SAP system. This includes checking the settings in the CRM customizing (transaction SPRO) related to the Interaction Center and communication management.
  
  
  
  Review Authorizations:
  
  Verify that the user has the appropriate authorizations to view communication documents. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Verify Data:
  
  Check if there are any communication documents available for the selected business partner. You can do this by navigating to the relevant business partner and checking the communication history.
  
  
  
  Adjust Filters:
  
  Review the filters applied in the result list. Ensure that the filters are not excluding the types of documents you are trying to view. You may need to reset or modify the filters.
  
  
  
  Technical Troubleshooting:
  
  If the above steps do not resolve the issue, consider checking for any technical errors in the system logs (transaction SLG1) or consulting with your SAP Basis team to investigate any potential issues with the database or application server.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional guidance. You can search for notes in the SAP Support Portal.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM Interaction Center for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_AUI500 error and take appropriate action to resolve it.