How To Fix CRM_IC_AUI043 - Select one account from result list first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 043

• Message text: Select one account from result list first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI043 - Select one account from result list first ?

  The SAP error message CRM_IC_AUI043 with the text "Select one account from result list first" typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when using the Interaction Center (IC) or when dealing with account-related functionalities.
  Cause:
  This error message is triggered when a user attempts to perform an action that requires a specific account to be selected from a list, but no account has been selected. This can happen in scenarios such as:
  
  Trying to view details or perform operations on an account without selecting it first.
  Attempting to execute a function (like creating a new activity, viewing account details, etc.) that requires an account context.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Select an Account: Ensure that you have selected an account from the result list before attempting to perform any further actions. Click on the desired account in the list to highlight it.
  
  
  Check Filters: If the result list is empty or not showing the expected accounts, check any filters or search criteria you have applied. Adjust them as necessary to ensure that the relevant accounts are displayed.
  
  
  Refresh the List: If you believe an account should be available but is not showing, try refreshing the list or re-running the search.
  
  
  User Permissions: Ensure that you have the necessary permissions to view and select accounts. If you suspect a permissions issue, contact your system administrator.
  
  
  System Configuration: If the issue persists, it may be related to system configuration or a bug. In such cases, consult with your SAP support team or check SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error. SAP frequently releases notes that address specific issues or provide guidance on error messages.
  Documentation: Review the SAP CRM documentation for more information on account management and the Interaction Center functionalities.
  Training: If you are new to SAP CRM, consider undergoing training to familiarize yourself with the interface and functionalities, which can help prevent such errors in the future.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI043 error and continue working with accounts in SAP CRM.