How To Fix CRM_IC_APPL_UI_FICA285 - Work Item status doesn't require resubmission

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 285

• Message text: Work Item status doesn't require resubmission

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA285 - Work Item status doesn't require resubmission ?

  The SAP error message "CRM_IC_APPL_UI_FICA285: Work Item status doesn't require resubmission" typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with work items in the Interaction Center (IC). This message indicates that the work item you are trying to resubmit does not require resubmission due to its current status.
  Cause:
  
  Work Item Status: The work item may already be in a status that does not allow for resubmission. For example, it could be completed, canceled, or in a status that is not pending or open.
  Business Logic: The underlying business logic may dictate that certain statuses are final and do not require further action.
  Configuration Settings: There may be specific configuration settings in the CRM system that define which statuses allow for resubmission.
  
  Solution:
  
  Check Work Item Status: Review the current status of the work item. If it is in a completed or canceled state, you will not be able to resubmit it. You may need to create a new work item or take a different action based on the business process.
  Review Business Process: Understand the business process associated with the work item. If the work item is meant to be finalized, consider whether any further action is necessary.
  Consult Documentation: Refer to the SAP documentation or your organization's internal guidelines to understand the specific statuses and their meanings.
  Configuration Review: If you believe the status should allow for resubmission, consult with your SAP administrator or technical team to review the configuration settings related to work item statuses.
  Error Handling: If this error is unexpected, consider logging it for further analysis or reaching out to SAP support for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to work item management in CRM, such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Frequency).
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform actions on work items.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult the SAP Community for further assistance.