How To Fix CRM_IC_APPL_UI_FICA278 - Items are filtered: 1 Item not shown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 278

• Message text: Items are filtered: 1 Item not shown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA278 - Items are filtered: 1 Item not shown ?

  The SAP error message "CRM_IC_APPL_UI_FICA278 Items are filtered: 1 Item not shown" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when using the Interaction Center (IC) or when dealing with the CRM Web UI. This message indicates that there is at least one item in a list that has been filtered out based on certain criteria, and therefore, it is not displayed in the user interface.
  Cause:
  
  Filter Settings: The most common cause of this error is that the current filter settings applied to the list or view are excluding certain items. This could be due to specific criteria set by the user or default settings in the system.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain items, leading to them being filtered out.
  Data Status: The item may be in a status that is not included in the current view or filter settings (e.g., closed, archived, etc.).
  Configuration Issues: There may be configuration settings in the CRM system that dictate which items are displayed based on certain conditions.
  
  Solution:
  
  Check Filter Settings: Review the filter settings in the list or view where the error occurs. Adjust the filters to include the missing item. This can often be done by clearing filters or modifying them to broaden the criteria.
  Review Authorizations: Ensure that the user has the necessary authorizations to view all relevant items. This may require checking user roles and permissions in the SAP system.
  Check Item Status: Investigate the status of the item that is not being displayed. If it is in a status that is excluded from the view, consider changing the status or adjusting the filter to include it.
  Consult Configuration: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to the CRM application and the specific view in question.
  Debugging: If you have access to technical resources, you may want to debug the application to see why the item is being filtered out. This can provide insights into the underlying logic.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and Interaction Center to understand how filtering works and how to manage views effectively.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.