How To Fix CRM_IC_APPL_UI_FICA273 - Item is connected to Work Item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 273

• Message text: Item is connected to Work Item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA273 - Item is connected to Work Item ?

  The SAP error message "CRM_IC_APPL_UI_FICA273: Item is connected to Work Item" typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to delete or modify an item that is currently linked to a work item. This can happen in various scenarios, such as when dealing with service requests, sales orders, or other transactional data.
  Cause:
  The primary cause of this error is that the item you are trying to modify or delete is still associated with an active work item. Work items are often part of workflows or processes that require certain items to remain intact until the workflow is completed or the work item is resolved.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Work Item Status: Identify the work item that is linked to the item in question. You can do this by navigating to the workflow or work item management area in SAP.
  
  
  Complete or Delete the Work Item: If the work item is no longer needed, you can complete or delete it. Ensure that any necessary approvals or processes are followed before doing this.
  
  
  Unlink the Item: If possible, unlink the item from the work item. This may involve changing the status of the work item or modifying the workflow.
  
  
  Consult with Workflow Administrator: If you do not have the necessary permissions to modify or delete work items, consult with your workflow administrator or SAP support team for assistance.
  
  
  Review Customizations: If your organization has custom workflows or processes, review them to ensure that they are functioning as intended and that there are no issues causing the item to remain linked unnecessarily.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) or SWI2_DIAG (Work Item Diagnosis) to help you analyze and manage work items.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation related to CRM workflows and work item management for best practices and troubleshooting tips.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.