How To Fix CRM_IC_APPL_UI_FICA272 - Wrong Work Item status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 272

• Message text: Wrong Work Item status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA272 - Wrong Work Item status ?

  The SAP error message CRM_IC_APPL_UI_FICA272, which indicates a "Wrong Work Item status," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with work items in the Interaction Center (IC) or when processing business transactions.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Incorrect Work Item Status: The work item you are trying to process may not be in a valid status for the action you are attempting to perform. For example, if you are trying to complete or process a work item that is already closed or in a status that does not allow further actions.
  Workflow Issues: There may be issues with the underlying workflow that manages the status transitions of work items.
  Configuration Issues: The system configuration for work item statuses may not be set up correctly, leading to inconsistencies in status management.
  Data Integrity Issues: There may be inconsistencies in the database or data corruption that affects the status of work items.
  
  Solution:
  To resolve the CRM_IC_APPL_UI_FICA272 error, you can take the following steps:
  
  
  Check Work Item Status: Verify the current status of the work item you are trying to process. Ensure that it is in a valid state for the action you want to perform. You can do this by navigating to the work item in the system and checking its status.
  
  
  Review Workflow Configuration: If the status seems correct, check the workflow configuration related to the work item. Ensure that the workflow is correctly defined and that all status transitions are valid.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  Check for Data Integrity: If you suspect data integrity issues, you may need to run consistency checks or data repair tools provided by SAP to ensure that the work item data is correct.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that led to it and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor and manage work items.
  Customization: Review the customization settings in the CRM system related to work item processing and status management.
  User Authorizations: Ensure that the user has the necessary authorizations to perform actions on the work item.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_FICA272 error message.