How To Fix CRM_IC_APPL_UI_FICA237 - Business partner not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 237

• Message text: Business partner not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA237 - Business partner not found ?

  The SAP error message CRM_IC_APPL_UI_FICA237 indicates that the system could not find the specified business partner in the context of the CRM Interaction Center (IC) application. This error typically arises when trying to access or process a business partner that does not exist in the system or is not properly configured.
  Causes:
  
  Business Partner Not Created: The business partner you are trying to access may not have been created in the system.
  Incorrect Business Partner Number: The business partner number entered may be incorrect or mistyped.
  Data Synchronization Issues: If your system is integrated with other systems (like ERP), there may be synchronization issues leading to the business partner not being available in the CRM system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the business partner.
  Inactive Business Partner: The business partner may exist but is marked as inactive or not available for the current transaction.
  
  Solutions:
  
  
  Verify Business Partner Creation:
  
  Check if the business partner exists in the system by using transaction code BP (Business Partner) to search for the business partner.
  If it does not exist, create the business partner using the appropriate transaction.
  
  
  
  Check Business Partner Number:
  
  Ensure that the business partner number you are entering is correct. Double-check for any typos or formatting issues.
  
  
  
  Data Synchronization:
  
  If your CRM system is integrated with other systems, ensure that data synchronization processes are running correctly. Check for any errors in the data transfer logs.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the business partner. This can be done by checking the user roles and authorizations in the system.
  
  
  
  Check Business Partner Status:
  
  If the business partner exists but is inactive, you may need to reactivate it. This can be done in the Business Partner transaction (BP) by changing the status.
  
  
  
  Consult Logs and Traces:
  
  If the issue persists, check the application logs (transaction SLG1) for any additional error messages or information that could provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  SLG1: Application Log
  
  
  Documentation: Refer to SAP Help documentation for Business Partner management and CRM Interaction Center for more detailed information on business partner configuration and troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.