How To Fix CRM_IC_APPL_UI_FICA180 - Too many contracts (&1 > &2); identify one contract

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 180

• Message text: Too many contracts (&1 > &2); identify one contract

What causes this issue?

The current number of contracts to be displayed exceeds the value in the
system settings. To display the data, you must select and confirm a
contract in account identification.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA180 - Too many contracts (&1 > &2); identify one contract ?

  The SAP error message CRM_IC_APPL_UI_FICA180 indicates that there are too many contracts associated with a particular business transaction or context, exceeding the system's limit for displaying or processing them. The message typically appears in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with contracts in the Interaction Center (IC).
  Cause:
  
  Exceeding Limit: The error occurs when the number of contracts linked to a specific customer or transaction exceeds the predefined limit set in the system.
  Data Volume: There may be a large volume of contracts associated with a customer or account, which can lead to performance issues or difficulties in managing the data.
  Configuration Settings: The system may have configuration settings that limit the number of contracts that can be displayed or processed at one time.
  
  Solution:
  
  
  Identify Contracts: The error message suggests identifying a specific contract. You can do this by:
  
  Using selection criteria to filter the contracts.
  Narrowing down the search by specifying additional parameters (e.g., date range, contract type).
  
  
  
  Adjust Configuration: If the limit is too low for your business needs, consider adjusting the configuration settings in the SAP system to allow for a higher number of contracts to be processed or displayed. This may involve:
  
  Consulting with your SAP Basis or technical team to modify system parameters.
  Reviewing the relevant customizing settings in the CRM module.
  
  
  
  Data Cleanup: If there are obsolete or unnecessary contracts, consider cleaning up the data by archiving or deleting contracts that are no longer needed.
  
  
  Use of Filters: When searching for contracts, use filters to limit the results to a manageable number. This can help avoid hitting the limit.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to contract management in SAP CRM, such as CRMD_ORDER for managing contracts.
  Performance Considerations: If you frequently encounter this error, it may be worth discussing with your SAP support team about performance tuning or optimization strategies for contract management.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.