How To Fix CRM_IC_APPL_UI_FICA179 - Too many business agreements (&1 > &2); identify one business agreement

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 179

• Message text: Too many business agreements (&1 > &2); identify one business agreement

What causes this issue?

The current number of business agreements to be displayed exceeds the
value in the system settings. To display the data, you must select and
confirm a business agreement in account identification.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA179 - Too many business agreements (&1 > &2); identify one business agreement ?

  The SAP error message CRM_IC_APPL_UI_FICA179 indicates that there are too many business agreements associated with a particular context, exceeding the defined limit. This error typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC) and Financial Accounting (FI) components.
  Cause:
  The error is triggered when the system retrieves business agreements related to a customer or a specific transaction, and the number of agreements exceeds the maximum limit set in the system configuration. This limit is often defined to optimize performance and usability, preventing the system from overwhelming users with too many options.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Context: Determine the specific context in which the error occurs. This could be during a transaction, when accessing customer data, or while trying to view business agreements.
  
  
  Filter Business Agreements: If possible, apply filters to narrow down the search criteria. This could involve specifying a date range, status, or other relevant parameters to reduce the number of business agreements retrieved.
  
  
  Adjust System Settings: If you have the necessary permissions, consider adjusting the configuration settings in the SAP system to increase the limit of business agreements that can be displayed. This can typically be done in the customizing settings (transaction SPRO) under the relevant CRM or FI settings.
  
  
  Review Business Agreements: Check if there are obsolete or unnecessary business agreements that can be archived or deleted. Reducing the number of active agreements can help prevent this error in the future.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  Contact SAP Support: If the problem persists or if you need further assistance, consider reaching out to SAP support for guidance tailored to your specific system configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, or FBL1N (for vendor line items) that may help in managing business agreements.
  SAP Notes: Search for SAP Notes related to CRM and business agreements for any known issues or updates that might resolve the error.
  Performance Considerations: Keep in mind that having too many business agreements can impact system performance, so regular maintenance and review of agreements are advisable.
  
  By following these steps, you should be able to address the error and improve the management of business agreements in your SAP system.