How To Fix CRM_IC_APPL_UI_FICA173 - Dispute amount is zero or less

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 173

• Message text: Dispute amount is zero or less

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA173 - Dispute amount is zero or less ?

  The SAP error message CRM_IC_APPL_UI_FICA173 indicates that a dispute amount entered in the system is either zero or negative. This error typically occurs in the context of dispute management within the SAP Customer Relationship Management (CRM) module, particularly when dealing with financial transactions or billing disputes.
  Cause:
  
  Incorrect Input: The user may have entered a dispute amount that is zero or negative, which is not valid in the context of dispute management.
  Data Transfer Issues: If the dispute amount is being populated from another system or module, there may be an issue with the data transfer or mapping.
  Business Logic: The business rules defined in the system may not allow for disputes to be raised with amounts that are zero or less.
  
  Solution:
  
  Check Input Values: Ensure that the dispute amount entered is greater than zero. If the amount is supposed to be a positive value, correct the input accordingly.
  Review Data Sources: If the dispute amount is being pulled from another system, verify that the source data is correct and that the mapping to the CRM system is functioning as expected.
  Consult Business Rules: Review the business logic and rules defined in the system to ensure that they align with the intended use of the dispute management functionality.
  User Training: If users are frequently encountering this error, consider providing additional training on how to properly enter dispute amounts.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to dispute management, such as CRM_DNO_MONITOR for monitoring disputes.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address underlying issues.
  Documentation: Review SAP documentation on dispute management to understand the expected workflows and data requirements.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the input values and ensuring compliance with business rules, you should be able to resolve the error and proceed with the dispute management process.