How To Fix CRM_IC_APPL_UI_CM011 - Document search failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CM - Content management message class

• Message number: 011

• Message text: Document search failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CM011 - Document search failed ?

  The SAP error message "CRM_IC_APPL_UI_CM011 Document search failed" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when users are trying to perform a document search in the Interaction Center (IC). This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The document search functionality may not be properly configured in the SAP system.
  Authorization Problems: The user may not have the necessary authorizations to access the documents or perform the search.
  Indexing Problems: The documents may not be indexed correctly in the database, leading to search failures.
  System Performance: High system load or performance issues can lead to timeouts or failures in executing the search.
  Network Issues: Connectivity problems between the SAP system and the database or document storage can also cause this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the document management system (DMS) is correctly configured in the SAP CRM system.
  Verify that the necessary settings for document search are enabled in the customizing settings.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the documents.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Reindex Documents:
  
  If the issue is related to indexing, consider reindexing the documents. This can often resolve search-related issues.
  You may need to use transaction codes like SICF to check the service configuration or SCDO for document object settings.
  
  
  
  Monitor System Performance:
  
  Check the system performance and load. If the system is under heavy load, consider scheduling the search during off-peak hours.
  Use transaction codes like ST22 for dumps or SM21 for system logs to identify any underlying issues.
  
  
  
  Network Troubleshooting:
  
  Ensure that there are no network issues affecting the connection between the SAP system and the document storage.
  Check for any firewall or security settings that might be blocking access.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and DMS for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the "CRM_IC_APPL_UI_CM011 Document search failed" error in your SAP CRM system.