How To Fix CRM_IC_APPL_UI_CM010 - Finding documents related to a business object failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CM - Content management message class

• Message number: 010

• Message text: Finding documents related to a business object failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CM010 - Finding documents related to a business object failed ?

  The SAP error message CRM_IC_APPL_UI_CM010, which states "Finding documents related to a business object failed," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue retrieving documents associated with a specific business object (like a customer, sales order, etc.). Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing or Incorrect Configuration: The document management system (DMS) may not be properly configured, or the integration between CRM and DMS might be incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the documents related to the business object.
  Data Inconsistencies: There may be inconsistencies or missing entries in the database that prevent the system from finding the related documents.
  Technical Issues: There could be underlying technical issues, such as problems with the database or network connectivity.
  Business Object Not Found: The specific business object may not exist or may have been deleted, leading to the inability to find related documents.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the document management system in SAP CRM. Ensure that the integration settings are correct and that the necessary services are activated.
  Review Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to access the documents related to the business object.
  Data Consistency Check: Perform a consistency check on the database to identify any missing or inconsistent data entries. This may involve running specific SAP transactions or reports to identify issues.
  Debugging: If you have access to technical resources, consider debugging the application to identify where the failure occurs. This may involve looking at the code or logs to pinpoint the issue.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or updates that can resolve the problem.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in navigating and troubleshooting CRM-related issues.
  Documentation: Review SAP documentation related to CRM and DMS for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_APPL_UI_CM010 error in your SAP system.