How To Fix CRM_IC_APPL_UI_CHMSG053 - Enter message subject

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 053

• Message text: Enter message subject

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG053 - Enter message subject ?

  The SAP error message CRM_IC_APPL_UI_CHMSG053, which states "Enter message subject," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a message (such as a service request or incident) without providing a required subject line. This subject line is essential for identifying the nature of the message and is a mandatory field in the system.
  Cause:
  The error is triggered because the "Subject" field is either left blank or not filled in correctly when trying to create or save a message in the CRM system. The system requires this information to proceed with the operation.
  Solution:
  To resolve this error, follow these steps:
  
  
  Locate the Subject Field: When you are in the message creation or editing screen, look for the "Subject" field. This is usually prominently displayed in the header section of the message form.
  
  
  Enter a Valid Subject: Type a meaningful subject that summarizes the content or purpose of the message. Ensure that it is concise yet descriptive enough to convey the main idea.
  
  
  Check for Required Fields: Ensure that all other mandatory fields are also filled out correctly. Sometimes, other fields may also be required, and the system may not allow you to proceed until all necessary information is provided.
  
  
  Save the Message: After entering the subject and any other required information, try to save the message again.
  
  
  Review User Permissions: If you continue to experience issues, check if your user role has the necessary permissions to create or edit messages in the CRM system.
  
  
  Related Information:
  
  Field Validation: The CRM system has built-in validation rules that enforce the completion of mandatory fields. Familiarize yourself with these rules to avoid similar issues in the future.
  User Training: If you are new to the SAP CRM interface, consider undergoing training or reviewing documentation to understand the required fields and processes better.
  System Configuration: In some cases, the configuration of the CRM system may require adjustments. If you are an administrator, you may want to review the settings related to message creation to ensure they align with business requirements.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.