How To Fix CRM_IC_APPL_UI_CHMSG023 - Function cannot be executed; cannot retrieve contact

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 023

• Message text: Function cannot be executed; cannot retrieve contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG023 - Function cannot be executed; cannot retrieve contact ?

  The SAP error message CRM_IC_APPL_UI_CHMSG023 indicates that the system is unable to execute a function because it cannot retrieve the contact information. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with interaction center (IC) functionalities.
  Possible Causes:
  
  Missing or Incomplete Data: The contact information may not be available in the system, or the data may be incomplete or incorrectly entered.
  Authorization Issues: The user may not have the necessary permissions to access the contact data.
  System Configuration: There may be issues with the configuration of the CRM system or the interaction center.
  Technical Issues: There could be underlying technical problems, such as database connectivity issues or system performance problems.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might be causing conflicts or errors.
  
  Solutions:
  
  Check Data Availability: Verify that the contact information exists in the system. You can do this by searching for the contact in the CRM database.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the contact data. This can be checked in the user roles and authorizations settings.
  System Configuration: Review the configuration settings for the CRM and interaction center. Ensure that all necessary settings are correctly configured.
  Check for Technical Issues: Look into system logs and performance metrics to identify any technical issues that might be affecting data retrieval.
  Debugging: If you have access to the development environment, you can debug the function to identify where the error is occurring. This may require the assistance of a developer.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for order management or BP for business partner management.
  SAP Notes: Search for SAP Notes related to CRM and the specific error message for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_IC_APPL_UI_CHMSG023 error message.