How To Fix CRM_IC_APPL_UI_CHMSG022 - Contact attached data is not updated; cannot retrieve contact (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 022

• Message text: Contact attached data is not updated; cannot retrieve contact (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG022 - Contact attached data is not updated; cannot retrieve contact (&1) ?

  The SAP error message CRM_IC_APPL_UI_CHMSG022 indicates that there is an issue with retrieving contact data in the SAP CRM system. The specific message "Contact attached data is not updated; cannot retrieve contact (&1)" suggests that the system is unable to access or update the contact information associated with a particular business object.
  Causes:
  
  Data Inconsistency: The contact data may be inconsistent or corrupted in the database.
  Missing Data: The contact record may not exist or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access or update the contact data.
  System Configuration: There may be configuration issues in the CRM system that prevent the retrieval of contact data.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Contact Existence: Verify that the contact record exists in the system. You can do this by searching for the contact using the relevant transaction codes or reports.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the contact data.
  Authorization Check: Ensure that the user has the necessary authorizations to access and update contact data. This may involve checking user roles and permissions.
  Update Contact Data: If the contact data is outdated or incomplete, update the contact information to ensure it is current and valid.
  System Configuration Review: Review the configuration settings related to contact management in the CRM system to ensure they are set up correctly.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage and check contact data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for CRM and contact management for best practices and guidelines on managing contact data.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.