How To Fix CRM_IC_APPL_UI_BPID017 - Confirm the employee

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 017

• Message text: Confirm the employee

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID017 - Confirm the employee ?

  The SAP error message CRM_IC_APPL_UI_BPID017, which translates to "Confirm the employee," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with employee-related data in the Interaction Center (IC) or when processing business partner information.
  Cause:
  This error usually arises due to one of the following reasons:
  
  Missing Employee Assignment: The employee who is supposed to be associated with a particular business partner or transaction is not properly assigned or confirmed in the system.
  Incorrect Business Partner Data: The business partner data may not be complete or may have inconsistencies, leading to the system not being able to confirm the employee.
  Authorization Issues: The user may not have the necessary authorizations to view or confirm the employee data.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to this error.
  
  Solution:
  To resolve the CRM_IC_APPL_UI_BPID017 error, you can follow these steps:
  
  
  Check Employee Assignment:
  
  Navigate to the business partner data in the CRM system.
  Ensure that the employee is correctly assigned to the business partner or transaction in question.
  If the employee is not assigned, you may need to add or confirm the assignment.
  
  
  
  Verify Business Partner Data:
  
  Check the business partner details for completeness and correctness.
  Ensure that all required fields are filled out and that there are no inconsistencies.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and confirm employee data.
  If needed, consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to employee and business partner management in the CRM system.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional troubleshooting steps or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with details about the error, the context in which it occurs, and any steps you have already taken to resolve it.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing business partners and employees, such as BP (Business Partner) and CRMD_ORDER (CRM Order Management).
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_UI_BPID017 error message in SAP.