How To Fix CRM_IC_APPL_UI_BDC020 - BOL to BOR mapping missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BDC - Business Data Context messages

• Message number: 020

• Message text: BOL to BOR mapping missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BDC020 - BOL to BOR mapping missing ?

  The SAP error message CRM_IC_APPL_UI_BDC020 indicates that there is a problem with the mapping between the Business Object Layer (BOL) and the Business Object Repository (BOR) in the context of the SAP CRM Interaction Center (IC). This error typically arises when the system is unable to find the necessary mapping for a specific business object, which can prevent the application from functioning correctly.
  Causes:
  
  Missing or Incorrect Configuration: The mapping between BOL and BOR may not be properly configured or may be missing entirely.
  Custom Development Issues: If there are custom developments or enhancements in the system, they may not have been properly integrated with the BOL/BOR mapping.
  Transport Issues: If the system has recently undergone a transport of changes, the mapping might not have been included or might have been incorrectly transported.
  Version Mismatch: There could be a version mismatch between the components of the SAP system that handle BOL and BOR.
  
  Solutions:
  
  
  Check Configuration: Verify the configuration settings for the BOL and BOR mappings. Ensure that the necessary mappings are defined in the system.
  
  Use transaction BOL to check the BOL configuration.
  Use transaction SWO1 to check the BOR configuration.
  
  
  
  Recreate Mapping: If the mapping is missing, you may need to recreate it. This can involve defining the necessary BOL objects and ensuring they are correctly linked to the corresponding BOR objects.
  
  
  Review Custom Code: If there are custom developments, review the code to ensure that it correctly references the BOL and BOR objects. Make necessary adjustments to ensure compatibility.
  
  
  Transport Requests: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were included in the transport request. If not, you may need to re-transport the missing objects.
  
  
  System Update: Ensure that your SAP system is up to date with the latest support packages and notes, as SAP may have released fixes for known issues related to BOL/BOR mapping.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be specific patches or recommendations provided by SAP.
  
  
  Debugging: If the issue persists, consider debugging the application to identify the exact point of failure in the mapping process. This may require technical expertise in SAP CRM.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and BOL/BOR architecture for more detailed information on how these components interact.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_UI_BDC020 error message.