How To Fix CRM_IC_50XPRA116 - TYPE: Navigation Bar Profile Conflict Resolution

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_50XPRA - Messages for CRM 5.0 XPRA

• Message number: 116

• Message text: TYPE: Navigation Bar Profile Conflict Resolution

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_50XPRA116 - TYPE: Navigation Bar Profile Conflict Resolution ?

  The SAP error message CRM_IC_50XPRA116 typically indicates a conflict in the navigation bar profile configuration within the SAP CRM Interaction Center (IC). This error arises when there are inconsistencies or conflicts in the navigation bar profiles assigned to users or roles, particularly after system upgrades or changes in configuration.
  Cause:
  
  Profile Conflicts: The navigation bar profiles assigned to users may conflict with each other, especially if multiple profiles are assigned to a single user.
  Upgrade Issues: After an upgrade, certain profiles may not be compatible with the new system settings or may have been deprecated.
  Configuration Changes: Changes in the configuration of navigation bar profiles or roles can lead to conflicts if not properly managed.
  Missing Authorizations: Users may not have the necessary authorizations to access certain navigation bar elements, leading to conflicts.
  
  Solution:
  
  
  Check Profile Assignments:
  
  Review the navigation bar profiles assigned to the user experiencing the error. Ensure that there are no conflicting profiles.
  Use transaction code CRMD_ORDER or SU01 to check user roles and profile assignments.
  
  
  
  Adjust Navigation Bar Profiles:
  
  If conflicts are found, adjust the navigation bar profiles to ensure that they do not overlap or conflict with each other.
  You can modify profiles using transaction CRMC_NAVBAR to create or adjust navigation bar profiles.
  
  
  
  Reassign Profiles:
  
  If necessary, reassign the navigation bar profiles to the user or role to ensure that they are correctly configured.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the navigation bar elements. Use transaction SU53 to analyze authorization issues.
  
  
  
  System Upgrade Review:
  
  If the issue arose after a system upgrade, review the upgrade documentation for any changes related to navigation bar profiles and make necessary adjustments.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error or provide guidance on resolving navigation bar profile conflicts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMC_NAVBAR: To manage navigation bar profiles.
  SU01: To manage user profiles and roles.
  SU53: To analyze authorization issues.
  
  
  
  Documentation: Review SAP Help documentation for CRM Interaction Center for detailed information on navigation bar configuration and management.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to resolve the CRM_IC_50XPRA116 error and ensure that the navigation bar profiles are correctly configured for users in the SAP CRM system.