How To Fix CRM_IBASE_IL014 - No installed base found for the search criteria entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IBASE_IL -

• Message number: 014

• Message text: No installed base found for the search criteria entered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IBASE_IL014 - No installed base found for the search criteria entered ?

  The SAP error message CRM_IBASE_IL014 indicates that no installed base (IBASE) records were found that match the search criteria you entered. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to retrieve or display information related to installed bases.
  Causes:
  
  Incorrect Search Criteria: The search criteria you entered may not match any existing installed base records. This could be due to typos, incorrect values, or using the wrong fields for the search.
  Data Not Created: There may be no installed base records created in the system for the specific criteria you are using.
  Authorization Issues: You may not have the necessary authorizations to view the installed base records.
  System Configuration: There could be configuration issues in the system that prevent the retrieval of installed base data.
  Data Synchronization Issues: If the installed base data is supposed to be synchronized from another system, there may be issues with that synchronization process.
  
  Solutions:
  
  Verify Search Criteria: Double-check the search criteria you are using. Ensure that all fields are filled out correctly and that you are using the correct values.
  Check Installed Base Records: Use transaction codes like CRMD_ORDER or IBASE to manually check if any installed base records exist that match your criteria.
  Create Installed Base: If no records exist, you may need to create an installed base record that matches your search criteria.
  Review Authorizations: Ensure that you have the necessary authorizations to access installed base data. You may need to contact your system administrator for assistance.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the installed base functionality is set up correctly.
  Check Data Synchronization: If your system relies on data from another system, check the synchronization process to ensure that data is being transferred correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, IBASE, and CRMD_ORDERADM_H for managing and viewing installed bases.
  SAP Notes: Check SAP Notes for any known issues or patches related to installed base functionality.
  Documentation: Refer to SAP documentation for detailed information on installed bases and how they are managed within the CRM module.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.