How To Fix CRM_IB058 - Several IBases exist for the search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IB -

• Message number: 058

• Message text: Several IBases exist for the search criteria

What causes this issue?

An installed base cannot be uniquely identified using the selection
criteria specified. The selection criteria are relevant to several
installed bases.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IB058 - Several IBases exist for the search criteria ?

  The SAP error message CRM_IB058 ("Several IBases exist for the search criteria") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to search for an Installation Base (IBase) and the system finds multiple entries that match the search criteria. This can lead to ambiguity, as the system does not know which specific IBase the user intends to work with.
  Cause:
  
  Multiple IBases: The primary cause of this error is that there are multiple Installation Bases that meet the criteria specified in the search. This can happen if the search parameters are too broad or if there are many IBases with similar attributes.
  Search Criteria: The search criteria used may not be specific enough to narrow down the results to a single IBase.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Refine Search Criteria: Modify the search criteria to be more specific. This could involve adding additional filters or parameters to narrow down the results. For example, you might include specific customer information, product details, or other distinguishing attributes.
  
  
  Review Existing IBases: Check the existing Installation Bases in the system to understand why multiple entries are being returned. This can help you identify which specific IBase you need to work with.
  
  
  Use Unique Identifiers: If possible, use unique identifiers (like the IBase number) to directly access the specific Installation Base you need, rather than relying on broader search criteria.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to effectively search for IBases and understand the structure of your data.
  
  
  Contact Support: If the issue persists and you are unable to resolve it, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Installation Base (IBase): An Installation Base in SAP CRM is a representation of a physical or logical entity that can be managed, such as a piece of equipment or a service. It is used to track the lifecycle of products and services.
  Search Functionality: Understanding how the search functionality works in SAP CRM can help you optimize your searches and avoid similar issues in the future.
  SAP Notes and Knowledge Base Articles: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the CRM_IB058 error and successfully locate the desired Installation Base.