How To Fix CRM_IB055 - IBase not found for search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IB -

• Message number: 055

• Message text: IBase not found for search criteria

What causes this issue?

You are attempting, for example, to use partner data or address data to
find one or more installed bases, to which this partner or address is
assigned. However, there is no installed base corresponding to the
selection conditions.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IB055 - IBase not found for search criteria ?

  The SAP error message "CRM_IB055 IBase not found for search criteria" typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find an instance of an IBase (Installation Base) that matches the specified search criteria. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Incorrect Search Criteria: The search criteria used to look for the IBase may be incorrect or too restrictive, leading to no matches being found.
  Missing IBase Data: The IBase data may not have been created or may have been deleted, leading to the absence of the expected IBase.
  Data Synchronization Issues: If the IBase data is supposed to be synchronized from another system (like ERP), there may be issues with the data transfer or synchronization process.
  Authorization Issues: The user may not have the necessary authorizations to view the IBase data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the IBase from being recognized or retrieved.
  
  Solutions:
  
  Check Search Criteria: Review the search criteria you are using to ensure they are correct and not overly restrictive. Try broadening the criteria to see if any IBase records can be found.
  Verify IBase Existence: Use transaction codes like CRMD_ORDER or IBASE to check if the IBase exists in the system. If it does not exist, you may need to create it.
  Data Synchronization: If the IBase is supposed to be synchronized from another system, check the synchronization logs and processes to ensure that data is being transferred correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the IBase data. You may need to consult with your SAP security team to verify this.
  Configuration Review: Review the configuration settings related to IBase in the CRM system. Ensure that all necessary settings are correctly configured.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, IBASE, and SE11 (for data dictionary) to help in troubleshooting.
  SAP Documentation: Refer to SAP Help documentation for CRM and IBase management for more detailed information on how to manage and troubleshoot IBase records.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.