How To Fix CRM_IB003 - Product &1 exists in another installed base

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IB -

• Message number: 003

• Message text: Product &1 exists in another installed base

What causes this issue?

The product &V1& is currently assigned to installed base &V3&. The
specified installed base &V2& differs from this.

System Response

The system continues to work with installed base &V3&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IB003 - Product &1 exists in another installed base ?

  The SAP error message CRM_IB003 indicates that a product (identified by &1) already exists in another installed base. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to create or modify an installed base record, and the system detects that the product is already associated with a different installed base.
  Cause:
  
  Duplicate Product Entry: The product you are trying to add or modify is already linked to another installed base record.
  Incorrect Data Entry: There may be a mistake in the data entry, such as using the wrong product number or installed base.
  System Configuration: The system may be configured to prevent the same product from being associated with multiple installed bases, which is a common business rule in asset management.
  
  Solution:
  
  
  Check Existing Installed Bases: 
  
  Use the transaction code CRM_ORDER or CRM_IC to search for the existing installed base records that contain the product in question. 
  Verify if the product is indeed linked to another installed base.
  
  
  
  Modify the Existing Installed Base: 
  
  If the product should be associated with the installed base you are working on, consider whether you need to modify the existing installed base instead of creating a new one.
  
  
  
  Consult with Business Process Owners: 
  
  Discuss with relevant stakeholders to determine if the product should be moved from one installed base to another, or if there is a valid reason for it to exist in multiple bases.
  
  
  
  Data Correction: 
  
  If the error is due to incorrect data entry, correct the product number or other relevant details and try again.
  
  
  
  System Configuration Review: 
  
  If you believe the configuration is too restrictive, consult with your SAP Basis or configuration team to review the settings related to installed bases and product associations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, or any custom transactions your organization may use for managing installed bases.
  Documentation: Review SAP documentation or help files related to installed bases and product management for further insights.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional context or solutions.
  User Roles and Permissions: Ensure that you have the necessary permissions to create or modify installed bases, as restrictions may also lead to errors.
  
  By following these steps, you should be able to resolve the CRM_IB003 error and manage your installed base records effectively.