How To Fix CRM_HYB_SC005 - Transaction is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HYB_SC - Service - hybris Integration: Service Contract

• Message number: 005

• Message text: Transaction is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HYB_SC005 - Transaction is locked ?

  The SAP error message CRM_HYB_SC005, which indicates that a transaction is locked, typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or modify a transaction that is currently locked by another user or process. This can happen for various reasons, such as:
  Causes:
  
  Concurrent Access: Another user is currently editing or processing the same transaction.
  System Lock: The transaction may be locked due to a system process or background job that is currently running.
  Incomplete Transactions: A previous transaction may not have been completed properly, leaving it in a locked state.
  User Session Issues: Sometimes, a user session may not have been terminated properly, leading to a lock.
  
  Solutions:
  
  Wait and Retry: If the lock is temporary (e.g., another user is editing the transaction), waiting for a few moments and then retrying may resolve the issue.
  Identify the Lock: Use transaction codes like SM12 (for lock entries) to identify which user or process is holding the lock. You can check the lock entries and see if you can contact the user or process to release the lock.
  Release the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the transaction.
  Check Background Jobs: Use transaction SM37 to check if there are any background jobs that might be causing the lock. If a job is running, you may need to wait for it to complete.
  Review System Logs: Check the system logs for any errors or warnings that might provide additional context about the lock.
  Contact Support: If the issue persists and you cannot identify the cause, it may be necessary to contact your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (lock entries), SM37 (job monitoring), and SM21 (system log).
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks in the system.
  Documentation: Refer to SAP documentation or help resources for more detailed information on handling locks and troubleshooting related issues.
  
  By following these steps, you should be able to diagnose and resolve the CRM_HYB_SC005 error effectively.