How To Fix CRM_HIERARCHY_IL036 - Status change is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HIERARCHY_IL - CRM Account HIerarchy

• Message number: 036

• Message text: Status change is not allowed

What causes this issue?

You are trying to change the status of a fund that is assigned to a
partner hierarchy.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If a fund is assigned to a partner hierarchy, the only statuses allowed
are released, canceled or locked. In order to set a different status
you need to remove the fund from the partner hierarchy first. The
partner hierarchy is assigned to the corporate channel partner defined
in the <LS>Account</> field of the fund.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HIERARCHY_IL036 - Status change is not allowed ?

  The SAP error message CRM_HIERARCHY_IL036 indicates that a status change is not allowed for a specific object in the CRM hierarchy. This error typically arises when there are restrictions on changing the status of a business object, such as a sales order, service request, or any other CRM-related entity.
  Causes:
  
  Status Configuration: The status profile assigned to the object may not allow the transition to the desired status. This can happen if the status change is not defined in the status management configuration.
  Business Logic: Certain business rules or logic may prevent the status change. For example, if the object is in a locked state or if there are dependencies on other objects that must be resolved first.
  User Authorizations: The user attempting to make the status change may not have the necessary authorizations to perform that action.
  Object Relationships: If the object is part of a hierarchy or has related objects, the status change may be restricted due to the state of those related objects.
  
  Solutions:
  
  Check Status Profile: Review the status profile assigned to the object. Ensure that the desired status change is allowed in the configuration. You can do this by navigating to the status management settings in the SAP system.
  Review Business Rules: Check if there are any business rules or logic that prevent the status change. This may involve consulting with business process owners or reviewing documentation related to the specific CRM process.
  User Authorizations: Verify that the user has the necessary authorizations to change the status. This may involve checking roles and permissions in the SAP system.
  Check Object Dependencies: Investigate if there are any dependencies or relationships with other objects that need to be addressed before the status change can be made. This may involve checking the status of related objects or ensuring that all required actions have been completed.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message. SAP frequently releases updates and patches that may resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage CRM orders and their statuses.
  Status Management: Familiarize yourself with the status management configuration in SAP CRM, which can be accessed through the customizing transaction SPRO.
  Documentation: Review SAP documentation or help resources related to CRM status management for more detailed guidance on configuring and troubleshooting status changes.
  
  If the issue persists after checking these areas, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.