How To Fix CRM_HIERARCHY_IL020 - Select a hierarchy node first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HIERARCHY_IL - CRM Account HIerarchy

• Message number: 020

• Message text: Select a hierarchy node first

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HIERARCHY_IL020 - Select a hierarchy node first ?

  The SAP error message CRM_HIERARCHY_IL020 with the description "Select a hierarchy node first" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires a specific hierarchy node to be selected, but no node has been selected.
  Cause:
  
  No Node Selected: The most common cause of this error is that the user has not selected a hierarchy node in the relevant hierarchy structure before attempting to execute an action (e.g., viewing details, editing, etc.).
  Hierarchy Structure Issues: There may be issues with the hierarchy structure itself, such as it being empty or not properly configured.
  User Permissions: The user may not have the necessary permissions to view or select nodes in the hierarchy.
  
  Solution:
  
  Select a Hierarchy Node: Ensure that you have selected a valid hierarchy node before proceeding with the action. Navigate through the hierarchy tree and click on a node to select it.
  Check Hierarchy Configuration: If the hierarchy appears to be empty or not displaying nodes, check the configuration of the hierarchy in the system. Ensure that the hierarchy is properly set up and populated with nodes.
  Review User Permissions: Verify that your user role has the necessary permissions to access and select nodes in the hierarchy. If not, contact your system administrator to adjust your permissions.
  Refresh the Hierarchy: Sometimes, refreshing the hierarchy view or reloading the application can resolve temporary glitches that may prevent node selection.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes related to CRM hierarchy management. Familiarize yourself with relevant transaction codes that pertain to your task.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for CRM hierarchy management to understand how to properly navigate and utilize hierarchy structures.
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team for further assistance.