How To Fix CRM_GRM_BTX063 - You have deleted billing request items (BRIs) that had been invoiced.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_BTX - Generic business transaction messages for Grantor

• Message number: 063

• Message text: You have deleted billing request items (BRIs) that had been invoiced.

What causes this issue?

You have deleted Billing Request Items (BRIs) that had been envoiced
(ERP)

System Response

You have deleted Billing Request Items (BRIs) that have already been
invoiced in ERP.
In the Header Overview screen, the total of the Open Item (ERP) no
longer reflects the actual invoiced amount in ERP. Once invoicing is
executed on ERP side, the amount will get updated.

How to fix this error?

The Invoiced BRI will be deleted, and the Cleared BRI should not be
deleted

Procedure for System Administrators

Please run again the invoice in ERP

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_BTX063 - You have deleted billing request items (BRIs) that had been invoiced. ?

  The SAP error message CRM_GRM_BTX063 indicates that there are billing request items (BRIs) that have been deleted, but these items had already been invoiced. This situation typically arises in the context of billing and invoicing processes within SAP Customer Relationship Management (CRM) and can lead to inconsistencies in the billing data.
  Cause:
  
  Deleted Billing Request Items: The primary cause of this error is that billing request items that were previously invoiced have been deleted from the system. This can happen due to manual deletions or errors in data processing.
  Data Integrity Issues: Deleting invoiced items can lead to data integrity issues, as the system expects that all invoiced items should remain in the database for auditing and reporting purposes.
  Configuration Issues: There may be configuration settings in the CRM system that do not allow for the deletion of invoiced items, leading to this error when an attempt is made.
  
  Solution:
  
  Restore Deleted Items: If possible, restore the deleted billing request items. This may involve retrieving them from a backup or undoing the deletion if the system allows it.
  Check for Invoicing Errors: Review the invoicing process to ensure that there are no errors or inconsistencies that led to the deletion of these items.
  Review Configuration Settings: Check the configuration settings in the CRM system to ensure that the deletion of invoiced items is not allowed. If necessary, adjust the settings to prevent future occurrences.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may provide additional guidance or patches related to this error message.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance. They may provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with billing and invoicing, such as CRM_BILLING or CRM_INVOICING.
  Data Consistency Checks: Regularly perform data consistency checks in your CRM system to identify and resolve issues before they lead to errors.
  User Training: Ensure that users involved in the billing process are trained on the implications of deleting billing request items and the importance of maintaining data integrity.
  
  By addressing the underlying causes and following the suggested solutions, you can resolve the CRM_GRM_BTX063 error and maintain the integrity of your billing processes in SAP.