How To Fix CRM_GRM_BTX015 - Total of holdback and cleared amount exceeds authorized amount

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_BTX - Generic business transaction messages for Grantor

• Message number: 015

• Message text: Total of holdback and cleared amount exceeds authorized amount

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_BTX015 - Total of holdback and cleared amount exceeds authorized amount ?

  The SAP error message CRM_GRM_BTX015 indicates that the total of the holdback and cleared amount exceeds the authorized amount in the context of a transaction or process within the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios involving financial transactions, such as billing, invoicing, or payment processing, where there are constraints on the amounts that can be held back or cleared.
  Cause:
  
  Exceeding Authorized Amount: The primary cause of this error is that the sum of the holdback amount (the amount that is being retained) and the cleared amount (the amount that has been processed or paid) exceeds the total authorized amount for that transaction.
  Configuration Issues: There may be configuration settings in the CRM system that define the authorized amounts, and these may not align with the amounts being processed.
  Data Entry Errors: Incorrect data entry during transaction processing can lead to discrepancies between the authorized amount and the amounts being held or cleared.
  Business Rules: Specific business rules or policies may limit the amounts that can be held back or cleared, leading to this error if those limits are exceeded.
  
  Solution:
  
  Review Transaction Amounts: Check the transaction details to ensure that the total of the holdback and cleared amounts does not exceed the authorized amount. Adjust the amounts accordingly.
  Adjust Authorized Amounts: If the holdback and cleared amounts are valid and should exceed the current authorized amount, consider adjusting the authorized amount in the system configuration or through the appropriate approval process.
  Correct Data Entry: Verify that all data entries related to the transaction are accurate. Correct any discrepancies that may have led to the error.
  Consult Configuration Settings: Review the configuration settings in the CRM system related to financial transactions to ensure they are set up correctly and align with business requirements.
  Check Business Rules: Ensure that the business rules governing holdbacks and cleared amounts are understood and correctly implemented in the system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in reviewing or adjusting financial transactions (e.g., CRM_ORDER, CRM_INVOICING).
  Documentation: Refer to SAP documentation or help resources for detailed information on handling financial transactions and error messages.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide insights based on your specific configuration and business processes.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.