How To Fix CRM_GPM_BW004 - Inconsistent CRM hierarchy. Node key &1 is not found (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GPM_BW - GPM: Messages for BW integration

• Message number: 004

• Message text: Inconsistent CRM hierarchy. Node key &1 is not found (&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GPM_BW004 - Inconsistent CRM hierarchy. Node key &1 is not found (&2) ?

  The SAP error message CRM_GPM_BW004 indicates that there is an inconsistency in the CRM hierarchy, specifically that a node key is not found. This typically occurs in the context of CRM (Customer Relationship Management) systems when there is a mismatch or missing data in the hierarchy structure.
  Cause:
  
  Missing Node: The node key referenced in the error message does not exist in the hierarchy. This could be due to data deletion or corruption.
  Data Synchronization Issues: If the hierarchy is being updated or synchronized from another system (like BW or another CRM instance), there may be delays or failures in the data transfer.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to inconsistencies in the hierarchy.
  Transport Issues: If changes were transported from a development environment to production, there may have been issues during the transport process that led to missing nodes.
  
  Solution:
  
  Check Node Existence: Verify if the node key mentioned in the error message exists in the hierarchy. You can do this by navigating to the relevant hierarchy structure in the CRM system.
  Rebuild Hierarchy: If the node is missing, you may need to recreate it or restore it from a backup if available.
  Data Consistency Check: Run consistency checks in the CRM system to identify and resolve any discrepancies in the hierarchy.
  Synchronization: If the hierarchy is being synchronized from another system, ensure that the synchronization process is functioning correctly and that all necessary data is being transferred.
  Review Transport Logs: If the issue arose after a transport, review the transport logs for any errors or warnings that may indicate what went wrong during the transport process.
  Consult Documentation: Check SAP notes and documentation for any known issues related to this error message and follow the recommended steps.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the order hierarchy and related data.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve the inconsistency in the CRM hierarchy.