How To Fix CRM_GPM_BOL_MESSAGES010 - Grantor program: Partner not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GPM_BOL_MESSAGES - Messages of GPM BOL

• Message number: 010

• Message text: Grantor program: Partner not found.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GPM_BOL_MESSAGES010 - Grantor program: Partner not found. ?

  The SAP error message CRM_GPM_BOL_MESSAGES010 with the description "Grantor program: Partner not found" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a partner (such as a customer or vendor) that is required for a specific operation or transaction.
  Causes:
  
  Missing Partner Data: The partner data (e.g., customer or vendor) may not be maintained in the system.
  Incorrect Partner Role: The partner role required for the transaction may not be assigned or may be incorrect.
  Data Inconsistency: There may be inconsistencies in the master data that prevent the system from recognizing the partner.
  Authorization Issues: The user may not have the necessary authorizations to access the partner data.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly.
  
  Solutions:
  
  
  Check Partner Data:
  
  Verify that the partner (customer or vendor) exists in the system. You can do this by checking the relevant master data in the SAP system.
  Ensure that the partner is active and not marked for deletion.
  
  
  
  Review Partner Roles:
  
  Check if the correct partner roles are assigned to the partner. You can do this by navigating to the partner function settings in the relevant transaction or customizing settings.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the master data to identify any discrepancies. This can often be done through transaction codes like BP (Business Partner) or CRM_DNO_MONI for monitoring.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the partner data. This can be checked with the help of your SAP security team.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to partner determination in the CRM system. This may involve checking the customizing settings in transaction SPRO.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the partner lookup is failing. This may require technical expertise.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner maintenance, CRMD_ORDER for CRM order management, and SPRO for configuration settings.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to partner determination and CRM configuration for more detailed guidance.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.