How To Fix CRM_GPM_APPLICATION027 - Program '&1' cannot be reset, higher level program is finished

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GPM_APPLICATION - Message class for Grants Program Management Application

• Message number: 027

• Message text: Program '&1' cannot be reset, higher level program is finished

What causes this issue?

Program &V1& cannot be reset, higher-level program is finished.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Reset the higher-level program &V2& to <ZH>Released</>, then reset
program &V1& to <ZH>Released</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GPM_APPLICATION027 - Program '&1' cannot be reset, higher level program is finished ?

  The SAP error message CRM_GPM_APPLICATION027 indicates that a program (denoted as &1 in the error message) cannot be reset because a higher-level program has already finished executing. This typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Global Process Management (GPM) framework.
  Cause:
  
  Program Execution State: The error arises when there is an attempt to reset a program that is dependent on a higher-level program that has already completed its execution. This can happen if the workflow or process flow is not correctly managed.
  Process Flow Logic: The logic in the process flow may not allow for resetting certain programs once they have been completed, which is a safeguard to maintain data integrity and process consistency.
  Concurrency Issues: If multiple users or processes are trying to interact with the same program or process simultaneously, it may lead to this error.
  
  Solution:
  
  Check Process Flow: Review the process flow to ensure that the program you are trying to reset is in a state that allows for resetting. If the higher-level program has completed, you may need to adjust your workflow logic.
  Restart the Process: If the program cannot be reset, consider restarting the entire process or workflow from the beginning. This may involve re-initializing the higher-level program.
  Error Handling: Implement error handling in your process to manage situations where a reset is attempted after completion. This can include user notifications or alternative workflows.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of CRM you are using. There may be specific guidelines or patches available that address this issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in monitoring or managing processes, such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection for Frequency).
  SAP Notes: Search for SAP Notes related to CRM GPM and error handling for specific guidance or patches that may resolve known issues.
  System Logs: Check system logs (transaction SLG1) for additional details that may provide context around the error and help in troubleshooting.
  
  By following these steps, you should be able to address the error and ensure smoother operation within your SAP CRM environment.