How To Fix CRM_GPM_APPLICATION021 - Only one line is allowed per process

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GPM_APPLICATION - Message class for Grants Program Management Application

• Message number: 021

• Message text: Only one line is allowed per process

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GPM_APPLICATION021 - Only one line is allowed per process ?

  The SAP error message CRM_GPM_APPLICATION021 ("Only one line is allowed per process") typically occurs in the context of SAP CRM (Customer Relationship Management) when working with processes that involve multiple line items or entries. This error indicates that the system is expecting only a single line item for a particular process, but multiple entries have been attempted.
  Cause:
  
  Multiple Line Items: The most common cause of this error is that the user is trying to create or process multiple line items in a context where only one is permitted. This could happen in various scenarios, such as creating a service request, sales order, or any other transactional process that is designed to handle only one line item.
  Configuration Settings: The system configuration may restrict certain processes to only allow a single line item. This could be due to business rules or settings defined in the system.
  Data Entry Error: Users may inadvertently enter multiple items when they intended to enter just one, leading to this error.
  
  Solution:
  
  Review Line Items: Check the entries you are trying to process. Ensure that you are only entering one line item where the error is occurring. If you have multiple items, consider whether you can consolidate them into a single entry.
  Check Process Requirements: Review the specific process you are working with to understand its requirements. Consult the documentation or help resources to confirm whether it indeed allows only one line item.
  Configuration Review: If you believe that the process should allow multiple line items, consult with your SAP administrator or technical team to review the configuration settings. They may need to adjust the settings to allow for multiple entries if that aligns with your business processes.
  Error Handling: If you encounter this error frequently, consider implementing error handling or validation checks in your data entry process to prevent multiple line items from being submitted inadvertently.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the SAP Help Portal or specific CRM documentation for detailed information on the processes you are working with.
  User Training: Ensure that users are trained on the specific processes and understand the limitations regarding line items to minimize the occurrence of this error.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.