How To Fix CRM_GEN_EXTENSION509 - The following data records were deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GEN_EXTENSION - Generic Extension (Messages)

• Message number: 509

• Message text: The following data records were deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GEN_EXTENSION509 - The following data records were deleted ?

  The SAP error message CRM_GEN_EXTENSION509 indicates that certain data records have been deleted in the context of the SAP Customer Relationship Management (CRM) system. This message typically arises when there are issues related to data integrity, such as when a user attempts to access or manipulate data that has been removed or is no longer available in the system.
  Cause:
  
  Data Deletion: The most common cause is that the data records in question have been deleted from the database. This could be due to manual deletion, data archiving processes, or data cleanup activities.
  Data Consistency Issues: There may be inconsistencies in the data model, where references to deleted records still exist in other parts of the system.
  Authorization Issues: Sometimes, the error can occur if the user does not have the necessary authorizations to view or manipulate certain data records.
  System Configuration: Incorrect configuration settings in the CRM system can lead to unexpected behavior, including the deletion of records.
  
  Solution:
  
  Check Data Records: Verify if the data records that are reported as deleted are indeed missing. You can do this by querying the database or using transaction codes that allow you to view the relevant data.
  Restore Deleted Records: If the records were deleted unintentionally, check if there is a backup or an archive from which you can restore the data.
  Review Data Integrity: Conduct a data integrity check to ensure that all references to the deleted records are handled properly. This may involve checking related tables and ensuring that foreign key constraints are maintained.
  Authorization Check: Ensure that the user has the appropriate authorizations to access the data. You may need to adjust user roles or permissions.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the deletion of the records.
  System Configuration Review: If the issue persists, review the system configuration settings related to data management and deletion policies.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SM37 (Job Monitoring) to investigate the issue further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Documentation: Review the official SAP documentation for CRM to understand the data model and how data records are managed within the system.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.