How To Fix CRM_GEN_EXTENSION507 - Customizing locked by user: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GEN_EXTENSION - Generic Extension (Messages)

• Message number: 507

• Message text: Customizing locked by user: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GEN_EXTENSION507 - Customizing locked by user: &1 ?

  The SAP error message "CRM_GEN_EXTENSION507: Customizing locked by user: &1" typically indicates that a specific customizing activity in the SAP CRM system is currently locked by another user. This can happen when a user is making changes to the customizing settings, and other users attempt to access or modify the same settings simultaneously.
  Cause:
  
  User Lock: The user identified by &1 has locked the customizing settings, preventing other users from making changes.
  Transaction in Progress: A transaction that involves customizing is currently being processed by another user.
  Session Timeout: Sometimes, if a user does not properly log out or if their session times out, it can leave a lock on the customizing settings.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, you can wait for the user to finish their work and then try again.
  Identify the Locking User: Use transaction SM12 to check for locks. You can enter the relevant table name or user ID to see if the user is still active.
  Contact the User: If you identify the user who has the lock, you can contact them to see if they can release the lock or finish their work.
  Release the Lock: If necessary and if you have the appropriate authorizations, you can manually release the lock in transaction SM12. Be cautious with this approach, as it may disrupt the other user's work.
  Check for Background Jobs: Sometimes, background jobs may also hold locks. Check transaction SM37 to see if any jobs are running that might be causing the lock.
  System Restart: In rare cases, if the lock persists and cannot be resolved, a system restart may be required, but this should be done with caution and typically as a last resort.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To check for background jobs.
  
  
  User Management: Ensure that users are properly trained on how to log out of customizing transactions to avoid leaving locks.
  Lock Management: Regularly monitor and manage locks in the system to prevent issues with concurrent access.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.