How To Fix CRM_FS_TQ_PROC029 - Communication with the open item system failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_TQ_PROC - FS: Process Functions for Termination Quotation

• Message number: 029

• Message text: Communication with the open item system failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_TQ_PROC029 - Communication with the open item system failed ?

  The SAP error message CRM_FS_TQ_PROC029 indicates that there is a communication failure with the open item system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is trying to process transactions related to financial documents or open items, but it cannot establish a connection with the relevant backend system.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP CRM system and the open item system (e.g., SAP ERP).
  Configuration Issues: Incorrect configuration settings in the RFC (Remote Function Call) destination or in the integration settings between the systems.
  System Downtime: The open item system may be down for maintenance or experiencing issues.
  Authorization Issues: The user or system may not have the necessary authorizations to access the open item system.
  Data Consistency Issues: There may be inconsistencies in the data being sent or received, leading to communication failures.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP CRM system and the open item system. You can use tools like ping or traceroute to diagnose connectivity.
  Verify RFC Configuration: Check the RFC destination settings in transaction SM59 to ensure that they are correctly configured and that the connection is working. Test the connection to see if it is successful.
  Check System Status: Verify if the open item system is up and running. You can check system logs or contact the system administrator for status updates.
  Review Authorizations: Ensure that the user or service account being used has the necessary authorizations to access the open item system. You can check this in transaction SU53 or by reviewing user roles.
  Analyze Logs: Check the application logs in transaction SLG1 for any additional error messages or details that could provide more context about the failure.
  Data Validation: Ensure that the data being processed is valid and consistent. Look for any anomalies in the data that could cause communication issues.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and SM59 (RFC Destinations) for troubleshooting.
  Documentation: Review SAP documentation related to CRM and integration with financial systems for best practices and configuration guidelines.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.