How To Fix CRM_FS_TQ_PROC020 - Could not find items for document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_TQ_PROC - FS: Process Functions for Termination Quotation

• Message number: 020

• Message text: Could not find items for document &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_TQ_PROC020 - Could not find items for document &1 ?

  The SAP error message CRM_FS_TQ_PROC020 ("Could not find items for document &1") typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to locate the items associated with a specific document. This can happen in various scenarios, such as when processing transactions related to service orders, quotations, or other documents.
  Causes:
  
  Document Not Found: The document number provided may not exist in the system or may have been deleted.
  Incorrect Document Type: The document type may not be compatible with the operation being performed.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to view or process the document.
  Buffer Issues: Sometimes, the system buffer may not be updated, leading to discrepancies in data retrieval.
  
  Solutions:
  
  Verify Document Number: Check if the document number (&1) is correct and exists in the system. You can do this by searching for the document in the relevant transaction.
  Check Document Type: Ensure that the document type is appropriate for the operation you are trying to perform.
  Data Consistency Check: Run consistency checks or reports to identify any inconsistencies in the database. You may need to consult with your SAP Basis or technical team for this.
  Authorization Check: Ensure that the user has the necessary authorizations to access the document. You may need to consult with your security team to verify this.
  Clear Buffer: If you suspect that the issue is related to buffer inconsistencies, you can try clearing the buffer or restarting the relevant application server.
  Debugging: If you have access to debugging tools, you can analyze the program logic to identify where the failure occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_QUOTATION, or others that pertain to the document type you are working with.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches.
  Documentation: Review SAP documentation related to CRM processes to understand the expected behavior and data flow for the specific document type.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.