How To Fix CRM_FS_DRM104 - Third-party bus. rel.: Connection to outline agreement has been removed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_DRM -

• Message number: 104

• Message text: Third-party bus. rel.: Connection to outline agreement has been removed

What causes this issue?

The link to the outline agreement was removed because important data has
been changed in the third-party program.

How to fix this error?

The link to the price agreement also had to be removed. You must enter
the missing condition value in the third-party program or in the pricing
conditions.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_DRM104 - Third-party bus. rel.: Connection to outline agreement has been removed ?

  The SAP error message CRM_FS_DRM104 indicates that there is an issue with the connection to an outline agreement in the context of third-party business relationships. This error typically arises in scenarios involving contract management or when dealing with agreements that are linked to sales orders or service orders.
  Cause:
  The error message "Connection to outline agreement has been removed" can occur due to several reasons:
  
  Outline Agreement Deletion: The outline agreement that was previously linked to the transaction has been deleted or is no longer valid.
  Data Inconsistency: There may be inconsistencies in the data between the sales order and the outline agreement, such as changes in the agreement terms or conditions.
  Authorization Issues: The user may not have the necessary authorizations to access the outline agreement.
  System Configuration: There may be configuration issues in the SAP system that affect how outline agreements are processed.
  
  Solution:
  To resolve the CRM_FS_DRM104 error, you can take the following steps:
  
  
  Check Outline Agreement: Verify if the outline agreement still exists in the system. You can do this by navigating to the relevant transaction (e.g., ME33K for display of contracts) and checking the status of the agreement.
  
  
  Review Data Consistency: Ensure that the data in the sales order or service order is consistent with the outline agreement. Check for any changes that may have been made to the agreement after it was linked.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify the outline agreement. You may need to consult with your SAP security team to verify this.
  
  
  Re-establish Connection: If the outline agreement is still valid, try to re-establish the connection by re-linking the agreement to the relevant transaction.
  
  
  Consult SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error. SAP frequently releases patches and updates that can resolve known issues.
  
  
  System Configuration Review: If the issue persists, it may be necessary to review the system configuration related to contract management and outline agreements. This may require assistance from an SAP consultant or technical team.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME33K (Display Contract), ME31K (Create Contract), and CRM transactions related to sales orders and service orders.
  Documentation: Review SAP documentation related to contract management and third-party processing for additional insights and best practices.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.