How To Fix CRM_FS_CHANGE735 - Error reading the iBase Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 735

• Message text: Error reading the iBase Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE735 - Error reading the iBase Customizing ?

  The SAP error message CRM_FS_CHANGE735, which indicates "Error reading the iBase Customizing," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the iBase (Installation Base) configuration or data.
  Causes:
  
  Missing or Incomplete Customizing: The iBase configuration may not be fully set up or may be missing necessary entries.
  Authorization Issues: The user may not have the required authorizations to access the iBase data.
  Data Inconsistencies: There may be inconsistencies or corruption in the iBase data that prevent it from being read correctly.
  Technical Issues: There could be underlying technical issues, such as problems with the database or system performance.
  
  Solutions:
  
  
  Check Customizing Settings:
  
  Navigate to the iBase customizing settings in the SAP system (transaction code: CRMD_ORDER or similar).
  Ensure that all necessary configurations are in place and that the iBase is properly defined.
  
  
  
  Verify Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the iBase.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the iBase data. You can use transaction codes like CRMD_ORDER or SE11 to check the relevant tables for inconsistencies.
  If inconsistencies are found, you may need to correct them manually or through a data correction program.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction code SM21) for any related error messages or warnings that could provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  iBase: The Installation Base (iBase) is a central component in SAP CRM that manages the relationships between installed products and their respective customers.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for CRM order management) and CRMD_ORDERADM_H (for order administration).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to diagnose and resolve the CRM_FS_CHANGE735 error effectively.