How To Fix CRM_FS_CHANGE066 - Document flow for item &1 is different from item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 066

• Message text: Document flow for item &1 is different from item &2

What causes this issue?

You want to execute a change process for a dependent item using
different document flow strategies.

How to fix this error?

Change the settings in the Customizing activity
<DS:SIMG.CRM_LEAS_CHNG1>Make Settings for Change Processes</>. Use the
same document flow strategy for dependent items fo which you want to
execute a change process.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE066 - Document flow for item &1 is different from item &2 ?

  The SAP error message CRM_FS_CHANGE066 indicates that there is a discrepancy in the document flow for two items in a CRM transaction. This typically occurs when you are trying to change or process an item in a document (like a sales order or service order) that has a different document flow compared to another item in the same document.
  Cause:
  
  Different Document Flows: The error arises when the system detects that the document flow for the two items being compared is not aligned. This can happen if one item has been processed differently (e.g., different statuses, different follow-up documents, etc.) than the other.
  Inconsistent Data: There may be inconsistencies in the data related to the items, such as different item categories or different processing statuses.
  Manual Changes: If manual changes were made to one of the items that affect its document flow, this could lead to the error.
  
  Solution:
  
  Check Document Flow: Review the document flow for both items involved in the error. You can do this by navigating to the document flow in the CRM transaction and comparing the statuses and related documents for both items.
  Align Item Statuses: Ensure that the statuses of both items are consistent. If one item is in a different status (e.g., one is completed while the other is still open), you may need to update or change the status of one of the items to align with the other.
  Review Item Categories: Check if the items belong to the same category and if they are supposed to have the same processing logic. If they are different, you may need to adjust your processing approach.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling document flow discrepancies in your version of SAP CRM.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you analyze document flows, such as CRM order management transactions.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Permissions: Ensure that you have the necessary permissions to view and modify the items in question, as permission issues can sometimes lead to unexpected errors.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.