How To Fix CRM_FS_CHANGE027 - COA: check failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 027

• Message text: COA: check failed

What causes this issue?

Errors were detected while the input data for the certificate of
acceptance was being checked.

System Response

The certificate of acceptance cannot be completed and is canceled.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Refer to the individual errors in the certificate of acceptance log and
correct them.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE027 - COA: check failed ?

  The SAP error message "CRM_FS_CHANGE027 COA: check failed" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Contract Management or Service Management functionalities. This error indicates that there is a failure in the check for the Change Order Approval (COA) process.
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing or Incorrect Configuration: The system may not be properly configured for the Change Order Approval process. This could involve missing settings in the customizing or configuration of the CRM system.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the Change Order.
  
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  
  
  Business Logic Violations: The change being attempted may violate business rules defined in the system, such as conditions that must be met before a change order can be approved.
  
  
  Solution:
  To resolve the "CRM_FS_CHANGE027 COA: check failed" error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings related to Change Order Approval in the CRM system. Ensure that all necessary settings are correctly defined.
  
  
  
  Review Authorizations:
  
  Verify that the user has the appropriate authorizations to perform the action. You may need to consult with your SAP security team to ensure that the user roles are correctly assigned.
  
  
  
  Validate Data:
  
  Check the data being processed for the change order. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can use the debugger to trace the execution of the program and identify where the check is failing. This may provide insights into the specific conditions causing the error.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the error message. SAP Notes may provide specific guidance or patches that address known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to Change Order Management in CRM, such as CRMD_ORDER for managing orders.
  User Forums: Check SAP community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.