How To Fix CRM_FS_CHANGE013 - Change process processing cancelled by user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 013

• Message text: Change process processing cancelled by user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE013 - Change process processing cancelled by user ?

  The SAP error message CRM_FS_CHANGE013 indicates that a change process in the SAP CRM system was canceled by the user. This typically occurs during the processing of a change request or transaction, where the user has opted to cancel the operation.
  Causes:
  
  User Intervention: The most straightforward cause is that the user manually canceled the process, either intentionally or accidentally.
  System Timeout: If the system takes too long to process a request, the user might cancel it due to frustration or waiting too long.
  Error in Data Entry: If the user realizes that the data entered is incorrect, they might choose to cancel the process.
  Locking Issues: If the data being processed is locked by another user or process, the current user might cancel their attempt to change it.
  System Configuration: There might be specific configurations or customizations in the system that lead to unexpected cancellations.
  
  Solutions:
  
  Review User Actions: Check if the cancellation was intentional. If it was accidental, the user can simply re-initiate the process.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the data being processed. If locks are found, coordinate with the user or process holding the lock.
  Increase Timeout Settings: If timeouts are a frequent issue, consider reviewing and adjusting the timeout settings in the system.
  Data Validation: Ensure that the data being entered is correct and complete before processing to minimize the chances of cancellation.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context on why the process was canceled.
  User Training: If users are frequently canceling processes, consider providing additional training on how to properly use the system and avoid accidental cancellations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_UI, and SM21 for logs.
  SAP Notes: Check SAP Notes for any known issues related to this error message. Sometimes, specific patches or updates may address underlying issues.
  Documentation: Review SAP documentation for the CRM module to understand the change process and any specific configurations that might affect it.
  
  If the issue persists or if there are underlying technical problems, it may be necessary to involve your SAP Basis or technical support team for further investigation.