How To Fix CRM_FS_CHANGE012 - Error reading the option data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FS_CHANGE - Messages for Changes to Leases

• Message number: 012

• Message text: Error reading the option data

What causes this issue?

Errors occurred while the data for one or more options was being read.
Processing must be terminated.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your internal support department.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FS_CHANGE012 - Error reading the option data ?

  The SAP error message CRM_FS_CHANGE012, which states "Error reading the option data," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with accessing or processing option data related to a specific transaction or configuration.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data stored in the database, such as missing or corrupted records related to the option data.
  Authorization Issues: The user may not have the necessary authorizations to access the option data.
  Configuration Errors: Incorrect configuration settings in the CRM system can lead to issues when trying to read option data.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in reading data.
  Custom Code Issues: If there are custom enhancements or modifications in the system, they may interfere with standard processes and lead to errors.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies or missing data. You may need to run consistency checks or repair tools if inconsistencies are found.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the option data. You can check this using transaction SU53 to analyze authorization failures.
  Configuration Review: Review the configuration settings related to the CRM module and ensure that they are set up correctly. This may involve checking customizing settings in SPRO.
  Performance Monitoring: Monitor system performance using transaction ST22 (Dump Analysis) or SM21 (System Log) to identify any performance-related issues that may be causing the error.
  Debugging: If the issue persists, consider debugging the process to identify where the error occurs. This may require the assistance of a developer or SAP support.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SU53, ST22, and SM21 for troubleshooting.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  Documentation: Review SAP documentation related to CRM and option data management for additional insights and best practices.
  
  By following these steps, you should be able to identify the root cause of the CRM_FS_CHANGE012 error and implement an appropriate solution.