How To Fix CRM_FGD002 - Minimum quantity & & of free goods has not been reached

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_FGD - Free goods

• Message number: 002

• Message text: Minimum quantity & & of free goods has not been reached

What causes this issue?

Free goods discount for this item is only possible if at the order
quantity is at least &V1& &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If necessary, raise the order quantity to &V1& &V2&. The system
automatically sets the free goods item.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_FGD002 - Minimum quantity & & of free goods has not been reached ?

  The SAP error message CRM_FGD002 indicates that the minimum quantity of free goods has not been reached in a sales order or transaction. This error typically occurs in the context of promotions or free goods agreements where certain conditions must be met for the free goods to be applied.
  Cause:
  
  Minimum Quantity Not Met: The primary cause of this error is that the quantity of items ordered does not meet the minimum threshold required to qualify for free goods.
  Promotion Conditions: The promotion or free goods condition may have specific requirements that are not being fulfilled, such as a minimum purchase amount or specific product combinations.
  Configuration Issues: There may be issues with the configuration of the free goods promotion in the SAP system, such as incorrect settings in the pricing procedure or condition records.
  
  Solution:
  
  Check Order Quantity: Review the sales order or transaction to ensure that the quantity of items ordered meets the minimum quantity required for free goods.
  Review Promotion Conditions: Verify the conditions of the promotion or free goods agreement. Ensure that all criteria are met, including any specific product requirements or minimum purchase amounts.
  Adjust Configuration: If you have access to the configuration settings, check the pricing procedure and condition records related to free goods. Ensure that they are set up correctly to reflect the intended promotion.
  Consult Documentation: Refer to the SAP documentation or help resources for specific details on how free goods promotions are configured and managed in your version of SAP.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VA01 (Create Sales Order) or VA02 (Change Sales Order) to review and modify the sales order.
  Condition Records: Check condition records for free goods using transaction code VK11 (Create Condition) or VK12 (Change Condition) to ensure they are set up correctly.
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide additional guidance on free goods configuration and error handling.
  
  By following these steps, you should be able to resolve the CRM_FGD002 error and successfully process the sales order or transaction.