How To Fix CRM_EXTBTIL003 - No query name was assigned for interaction layer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EXTBTIL - General Message Class for Interaction Layer

• Message number: 003

• Message text: No query name was assigned for interaction layer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EXTBTIL003 - No query name was assigned for interaction layer ?

  The SAP error message CRM_EXTBTIL003 indicates that there is no query name assigned for the interaction layer in the SAP CRM system. This error typically arises when the system is trying to access or display data in the interaction center or during the execution of a specific transaction that requires a query to be defined.
  Cause:
  
  Missing Query Assignment: The most common cause is that the interaction layer (like the interaction center) is trying to use a query that has not been defined or assigned in the system.
  Configuration Issues: There may be issues in the configuration settings related to the interaction layer or the queries that are supposed to be used.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the query or the interaction layer.
  System Customization: If the system has been customized, it is possible that the customizations have led to the removal or misconfiguration of the query.
  
  Solution:
  
  
  Check Query Assignment:
  
  Go to the transaction code CRMD_ORDER or IC (Interaction Center) and check if the query is assigned correctly.
  Ensure that the query you are trying to use is defined in the system.
  
  
  
  Define a Query:
  
  If no query is defined, you may need to create a new query using the transaction CRMD_ORDER or through the relevant customizing transaction.
  Navigate to the relevant customizing path in SPRO to define or assign queries for the interaction layer.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the interaction layer in the SAP Customizing Implementation Guide (IMG).
  Ensure that all necessary settings are correctly configured.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the interaction layer and the associated queries.
  Use transaction SU53 to check for any authorization issues after the error occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP CRM system for any known issues or additional configuration steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: CRMD_ORDER, IC
  Customizing Path: SPRO -> Customer Relationship Management -> Interaction Center -> Define Queries
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the CRM_EXTBTIL003 error and ensure that the interaction layer functions correctly.