How To Fix CRM_EVENT016 - The execution time &1 is not defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EVENT - Message Class for Event Handler in CRM Transaction

• Message number: 016

• Message text: The execution time &1 is not defined in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EVENT016 - The execution time &1 is not defined in Customizing ?

  The SAP error message CRM_EVENT016 indicates that the execution time specified for a particular event is not defined in the system's Customizing settings. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to process events that require a specific execution time.
  Cause:
  The primary cause of this error is that the execution time for the event you are trying to process has not been configured in the Customizing settings of the SAP system. This can happen if:
  
  The execution time was never defined.
  The execution time was deleted or modified incorrectly.
  There is a mismatch between the event being processed and the defined execution times.
  
  Solution:
  To resolve the CRM_EVENT016 error, you need to define the execution time in the Customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the Customizing transaction by entering SPRO in the command field.
  
  
  
  Find the Relevant Configuration:
  
  Follow the path: SAP Customizing Implementation Guide -> Customer Relationship Management -> Basic Functions -> Event Management -> Define Execution Times.
  Alternatively, you can search for the specific configuration related to the event you are working with.
  
  
  
  Define Execution Time:
  
  In the execution time configuration, check if the required execution time is listed.
  If it is not present, you will need to create a new entry for the execution time. Make sure to specify the necessary details such as the execution time name, description, and any other relevant parameters.
  
  
  
  Save Changes:
  
  After defining the execution time, save your changes.
  
  
  
  Test the Configuration:
  
  Go back to the transaction or process that triggered the error and test it again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for your version of SAP CRM for more detailed instructions on configuring execution times.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, which may help in troubleshooting related issues.
  Support: If the issue persists after making the necessary changes, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP CRM.
  
  By following these steps, you should be able to resolve the CRM_EVENT016 error and ensure that the execution time is properly defined in your SAP system.